A STUDY ON EMPLOYEE WELFARE PRACTICES AT INFOSYS

Abstract

Employee welfare constitutes a cornerstone of human resource strategy in knowledgeintensive industries, directly influencing workforce productivity, organisational commitment, and talent retention. Infosys Limited, one of India’s largest and most globally recognised information technology services companies, has developed a comprehensive welfare ecosystem encompassing financial benefits, health and wellness programmes, learning and development initiatives, work-life balance provisions, and diversity and inclusion mechanisms. This paper examines the structure, implementation, and effectiveness of employee welfare practices at Infosys. Primary data was collected through structured questionnaires administered to 120 respondents comprising Infosys employees across multiple experience levels and functional domains. Secondary data was sourced from Infosys Annual Reports (2021–2024), ESG disclosures, academic journals, and industry research. Findings indicate that Infosys’s welfare programmes significantly enhance employee satisfaction (weighted average score 4.11/5), reduce voluntary attrition, and strengthen employer brand equity. Quantitative analysis reveals that health and wellness benefits (ranked first), professional development opportunities (ranked second), and flexible work arrangements (ranked third) are the most valued welfare dimensions. The study identifies implementation challenges including programme awareness gaps, geographical equity issues, and wellness resource utilisation disparities, and recommends targeted improvements to maximise welfare programme impact across Infosys’s global workforce