A STUDY ON JOB STRESS ON WORKING EMPLOYEES AT ZEST WINGS INFORMATIVES (PVT.) LTD.

Abstract

Job stress has emerged as one of the most significant occupational health challenges in modern information technology and services organisations, with far-reaching consequences for employee wellbeing, organisational productivity, talent retention, and healthcare costs. Zest Wings Informatives Private Limited, a Hyderabadbased IT services and software solutions company, operates in a high-pressure project-driven environment characterised by tight deadlines, client-driven scope changes, on-call availability expectations, and remote working dynamics that collectively create elevated stress exposure for its workforce. This study examines the nature, sources, and consequences of job stress among employees at Zest Wings Informatives (Pvt.) Ltd., analysing role overload, role ambiguity, interpersonal conflict, work-life imbalance, and organisational culture as primary stress antecedents. Primary data was collected through structured questionnaires administered to 100 respondents from Zest Wings Informatives across technical, functional, and managerial roles. Secondary data was sourced from academic literature on occupational stress, WHO workplace mental health guidelines, NASSCOM employee wellbeing reports, and HR industry publications. Findings indicate that 67% of Zest Wings employees report moderate to high stress levels, with deadline pressure (82%), role overload (74%), and work-life imbalance (68%) identified as the three dominant stress sources. Stress significantly impacts employee performance (reported by 71%), job satisfaction (64%), and intention to quit (58%). Recommendations address workload management, role clarity enhancement, flexible working adoption, and structured employee wellness programme implementation for reducing job stress and improving workforce wellbeing at Zest Wings Informatives.